Cancellation, Returns & Refunds

Last updated: 23 October 2026

Requesting cancellation

To request an order cancellation, call +91 93623 93638 within 30 minutes of placing the order and provide the order reference. This is Mayil Mark’s published cancellation window. We confirm the outcome after checking the order status. After that window, contact us promptly; a change may no longer be possible once an order is processed or dispatched.

Damaged, incorrect or missing products

If your order has a damaged pack, an incorrect item, missing contents, a quality issue or an item that does not match the agreed description, contact our team with your order reference and product details. Where available, include photographs of the pack, label and affected item. Keep the packaging while we assess the concern.

We will explain whether a replacement, return or refund is appropriate and provide any return instructions. Please contact us before sending a food product back so it can be handled correctly. This policy does not limit your rights for defective goods or other remedies under applicable consumer law.

Refunds

When a cancellation or refund request is accepted, the approved amount is returned to the original payment method. We notify you of the outcome and the refund reference when available. For a fully cancelled unfulfilled order, this includes the amount collected for that order. For a partial issue, we explain the affected amount and treatment of any delivery charge before resolving the request.

After a refund is initiated through the payment provider, credit normally takes 5–7 working days, depending on the bank or payment method. If it has not appeared after this period, contact us with the transaction and refund references. Bank processing time begins after refund initiation, not when the request is first submitted.

Failed or duplicate payments

If you see a duplicate debit or a payment without an order confirmation, contact us with the transaction reference and date. We will check the payment status and help arrange reversal or refund of any confirmed excess payment. Never share your OTP, CVV or banking password with support.

Food product care

Store products according to the pack instructions and check the label before use. If a concern relates to a product’s condition or contents, contact us so it can be assessed rather than discarding the packaging before the issue is recorded.

Cancellation timing follows Mayil Mark’s published refund policy. Payment-provider guidance is available from BillDesk support.