Shipping & Delivery Policy

Last updated: 23 October 2026

Orders are fulfilled by PONMURUGAN DHALL MILLS for Mayil Mark. Delivery depends on product availability and courier serviceability at the address you provide.

Dispatch window

Orders are normally handed over for shipment within 0–7 days after order and payment confirmation, or within the timeframe agreed when your order is confirmed. Dispatch is the handover to the carrier; it is different from the date the parcel reaches you.

Delivery estimates and coverage

We use registered courier services and/or postal services. Transit time depends on the delivery PIN code, carrier and local conditions. The available delivery estimate is communicated before order acceptance or in the agreed order confirmation. If a delivery is delayed, contact us and we will help follow up with the carrier.

This checkout accepts Indian delivery addresses. For any destination that is not supported, including international enquiries, contact us before attempting an order. Do not assume that a destination is serviceable until it is confirmed.

Delivery charges

Delivery charges and any applicable free-delivery offer are shown in the checkout summary before payment. An offer on a product does not automatically include free delivery. We do not add an undisclosed delivery charge after order confirmation.

Your delivery details

Provide a complete address, a valid PIN code and a reachable phone number. Contact us promptly if you notice an address error. An address change may not be possible after dispatch; our team will explain the available options.

Tracking and delivery issues

Shipment details are shared when available. For a delivery concern, send your order reference to our support team. If a parcel arrives with visible damage, an incorrect item or missing contents, retain the packaging and product details and contact us promptly. Photographs can help us assess the issue. We will advise on the next steps under our Cancellation, Returns & Refund Policy.

Dispatch timing follows Mayil Mark’s published shipping policy.