Terms & Conditions

Last updated: 23 October 2026

These terms apply to shopping at new.mayilmark.com, operated by PONMURUGAN DHALL MILLS under the Mayil Mark brand. Please read them together with our Privacy Policy, Shipping Policy and Cancellation & Refund Policy.

Our products

We offer packaged food and kitchen staples, including flours, grains, pulses, rava, semiya, cooking oils and ready mixes. Read the product description and pack label for weight, ingredients, allergen information, storage instructions and best-before details. Packaging photographs are illustrative and may change between batches.

Accounts and orders

Provide accurate contact and delivery details and keep your account credentials private. Review the selected pack size, quantity, delivery address and final amount before placing an order. An item in a basket or a Buy now selection does not reserve stock or confirm an order.

Order acceptance depends on product availability, address serviceability and successful payment. We confirm an accepted order using the contact details you provide. If we cannot fulfil a paid order, we contact you and arrange the applicable refund.

Prices and offers

All prices are in Indian rupees. Applicable product taxes are included; the checkout summary shows delivery charges and the total payable. A crossed-out regular price compares the price before an offer with the current selling price. MRP, where stated, is the printed maximum retail price. Discounts apply to the selected pack and cannot be assumed to apply to every product.

Coupon eligibility, minimum spend and validity are shown with the offer. Product discounts are already included in the selling price. Clearly labelled demo prices are for client review and do not represent a confirmed sale. Online orders are unavailable while the checkout states that payments are not active.

Payment

Orders use the online payment methods available at checkout. Cash on delivery is not offered. A bank debit alone is not an order confirmation. If a payment is debited without confirmation, contact us with the transaction reference so the payment status can be checked. Avoid repeating the payment until its status is known.

Delivery, cancellation and refunds

Delivery estimates, charges, cancellation requests and remedies for order issues are explained in the linked policies. If an item is damaged, incorrect, missing or otherwise does not meet the agreed description, contact our team for assessment and an appropriate remedy. These terms do not remove rights available under applicable consumer law.

Reviews and respectful use

Customer reviews should reflect a genuine product experience and remain relevant and respectful. Do not include another person’s contact details, advertising, copied content or misleading claims. We review submissions before publication and may withhold content that does not meet these guidelines. A low rating alone is not a reason to withhold a review. Published star averages use approved customer ratings; we do not rewrite a customer’s star rating.

Website content and policy changes

The Mayil Mark name, logo and store content belong to their respective rights holders. You may use the website for personal shopping and product information. We may update these terms for future orders. The terms accepted for a confirmed order continue to apply to that order, subject to applicable law.

Applicable law and support

These terms are governed by the laws of India. Nothing in them restricts access to consumer remedies or rights that cannot lawfully be excluded. Please contact our team first so we can help resolve your concern.